Privacy Policy

1. Information We Collect

Personal Information: We collect personal information you provide directly, including:

• Name, email address, phone number, and contact details
• Account login credentials and profile information
• Children's information (for parents): names, ages, medical conditions, allergies, and special needs
• Business information (for vendors): business name, description, qualifications, and certifications
• Payment and billing information for transaction processing

Usage Information: We automatically collect information about how you use our platform, including browsing patterns, search queries, bookings, and interaction data.

2. How We Use Your Information

We use your information to:

• Provide and maintain our platform services
• Process bookings, payments, and communications between parents and vendors
• Verify vendor qualifications and maintain platform safety
• Send booking confirmations, reminders, and important updates
• Improve our services through analytics and user feedback
• Provide customer support and respond to inquiries
• Comply with legal obligations and protect against fraud

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With Service Providers: When you book a service, we share relevant booking and child's information with the selected vendor to facilitate the service
• Payment Processing: With secure payment processors to handle transactions
• Legal Requirements: When required by law, legal process, or to protect rights and safety
• Business Transfers: In connection with mergers, acquisitions, or sale of assets (with user notification)
• With Consent: When you explicitly consent to sharing for specific purposes

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using reasonable security practices.

5. Children's Privacy

As a platform focused on children's activities, we take children's privacy seriously. We collect children's information only through parent accounts and use it solely to facilitate bookings and ensure appropriate care. We do not directly market to children or collect information from children under 13 without verified parental consent.

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Update or correct your account information
• Request deletion of your account and personal data
• Opt out of marketing communications
• Request a copy of your data in a portable format
• Lodge complaints with relevant data protection authorities

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained until account deletion is requested, while transaction records may be kept longer for legal and accounting purposes.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with applicable data protection laws.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through platform notifications. Your continued use of our services after such changes constitutes acceptance of the updated policy.